Privacy Policy

Last updated: 15 March 2026

Compassionate Healthcare Jersey respects your privacy and is committed to protecting personal information in a fair, lawful, and transparent way. This Privacy Policy explains how we collect, use, store, share, and protect personal data when you visit our website, contact us, make an enquiry, submit a referral, apply for a role, or otherwise interact with us.

This Privacy Policy is intended to give clear information about how personal data is handled through our website and general business communications. Where we provide care services directly, or where we process staff information in a more detailed way, we may also issue separate privacy information that is more specific to those circumstances.

1. Who we are

Compassionate Healthcare Jersey is responsible for this website and for the personal information collected through it. For the purposes of Jersey data protection law, we are the data controller in relation to the personal data described in this Privacy Policy, unless we tell you otherwise in a particular situation.

Contact details
Compassionate Healthcare Jersey
Office 143, Floor One
Liberation Station
Esplanade
St Helier
Jersey
JE2 3AS

Email
info@compassionatehealthcare.co.je

Telephone
01534 710912
07700 777211

If you have any questions about this Privacy Policy or how we handle personal data, please contact us using the details above. If you appoint a named Data Protection Officer or dedicated privacy contact in future, those details should also be added here.

2. The law that applies

Personal data in Jersey is regulated by the Data Protection (Jersey) Law 2018. This law sets out how organisations must handle personal information and what rights individuals have in relation to their data.

The independent regulator in Jersey is the Jersey Office of the Information Commissioner, often referred to as JOIC.

3. What this Privacy Policy covers

This Privacy Policy applies to personal data collected through our website, by email, by telephone, through social or professional contact, and through general enquiries, referrals, and recruitment activity connected with our service.

It is designed to cover website visitors, people who contact us about care, family members or representatives making enquiries on behalf of others, job applicants, and other people who communicate with us through the website or related channels. If we need to provide a more specific privacy notice for service users, staff, contractors, or other groups, we may do so separately.

4. The personal data we may collect

Depending on how you interact with us, we may collect and process the following categories of personal data:

  • your name and title
  • postal address
  • email address
  • telephone number
  • details contained in contact forms, emails, or messages you send to us
  • referral and enquiry information
  • job application details, including employment history, qualifications, references, and information contained in your CV
  • identity and right to work information where relevant to recruitment or onboarding
  • technical information such as IP address, browser type, operating system, device type, pages viewed, and website usage information
  • cookie and analytics information, where such technologies are in use

In some cases, we may also receive or process special category data, such as health or care-related information, where this is provided in connection with a care enquiry, referral, support discussion, or recruitment process. We will only process this type of information where there is a lawful basis and an appropriate condition under Jersey data protection law.

5. How we collect personal data

We may collect personal data directly from you when you complete a website form, email us, call us, apply for a position, or otherwise contact us. We may also receive information from family members, representatives, referrers, professionals, or other third parties acting on behalf of the person concerned or involved in the relevant enquiry.

Some information is collected automatically through the operation of the website, including technical data and certain cookie-related information. We may also create records internally as part of handling enquiries, recruitment activity, service discussions, compliance activity, or customer service processes.

6. How we use personal data

We may use personal data for the following purposes:

  • to respond to enquiries and requests
  • to discuss possible care arrangements and assess whether our service may be suitable
  • to manage referrals and pre-service contact
  • to communicate with service users, families, representatives, professionals, and applicants
  • to process recruitment enquiries and job applications
  • to maintain records of communications and decisions
  • to improve our website, services, and user experience
  • to monitor website performance, security, and misuse
  • to comply with legal, regulatory, safeguarding, employment, and record-keeping obligations
  • to establish, exercise, or defend legal claims where necessary

We will not use personal data for purposes that are incompatible with the reason it was originally collected, unless we are lawfully permitted or required to do so.

7. Lawful bases for processing

We only process personal data where there is a valid lawful basis under Jersey data protection law. Depending on the circumstances, this may include one or more of the following:

  • your consent
  • taking steps at your request before entering into an arrangement or contract
  • performing a contract or service arrangement
  • complying with a legal or regulatory obligation
  • protecting someone’s vital interests
  • our legitimate interests in operating, improving, securing, and administering our service, provided those interests are not overridden by your rights and freedoms

Where special category data is involved, such as health or care-related information, we will only process it where Jersey law permits and where an additional condition for that processing is met.

8. Children’s data

Our service is generally focused on adults, and this website is not intended for use by children as a standalone service platform. We do not knowingly collect children’s personal data through the website unless it is provided to us in a lawful and relevant context, such as a family or safeguarding-related enquiry or another situation where we are permitted to receive it.

If we become aware that inappropriate children’s data has been submitted through the website, we will take reasonable steps to review and deal with it appropriately.

9. Who we may share personal data with

We may share personal data, where appropriate and lawful, with the following categories of recipients:

  • members of our workforce who need the information to carry out their duties
  • IT, website, software, cloud, communication, and hosting providers acting on our behalf
  • professional advisers such as legal, compliance, insurance, payroll, or accountancy advisers
  • referrers, family members, representatives, or professionals where this is appropriate and lawful
  • regulators, public authorities, safeguarding bodies, courts, tribunals, or law enforcement where required or permitted by law
  • recruitment support providers, identity checking providers, or training and onboarding partners where relevant

Where third-party service providers process personal data on our behalf, we expect them to do so under appropriate contractual and confidentiality arrangements and in line with applicable data protection requirements.

We do not sell personal data to third parties.

10. International transfers

Some of our service providers or systems may store or process personal data outside Jersey. Where this happens, we will take appropriate steps to ensure that personal data remains properly protected and that any transfer is handled in line with applicable legal requirements.

This may include using providers in jurisdictions with recognised protections, contractual safeguards, or other lawful transfer mechanisms. You may contact us if you would like further information about the safeguards used in a particular case.

11. Cookies and website technologies

Our website may use cookies and similar technologies to support core website functions, improve performance, understand visitor behaviour, enhance security, and improve user experience. Some cookies may be essential to the operation of the site, while others may relate to analytics, embedded content, form tools, or similar website services.

Where non-essential cookies are used, they should be managed through appropriate notice and, where required, consent mechanisms. You should tailor this section to the actual tools in use on the website, such as analytics platforms, embedded maps, video tools, recruitment tools, or security plugins.

12. How long we keep personal data

We keep personal data only for as long as it is reasonably necessary for the purpose for which it was collected, or for as long as we are required to keep it by law, regulation, safeguarding requirements, employment obligations, insurance considerations, or legitimate business need.

Retention periods may vary depending on the type of information involved. For example, website enquiries, recruitment records, referral information, service-related information, and technical logs may all be retained for different periods depending on their purpose and legal context. Where exact retention periods are not set out on this page, we apply internal retention criteria and schedules to decide how long information should be kept.

13. Security

We take the security of personal data seriously. We use appropriate technical and organisational measures designed to protect information against unauthorised access, accidental loss, destruction, misuse, disclosure, or alteration.

These measures may include access controls, password protection, secure systems, staff awareness, confidentiality arrangements, role-based access, and periodic review of our information handling practices. For security reasons, we do not publish detailed technical security arrangements on this page.

14. Your rights

Under the Data Protection (Jersey) Law 2018, individuals may have the following rights, depending on the circumstances:

  • the right to be informed
  • the right of access
  • the right to rectification
  • the right to erasure
  • the right to restriction of processing
  • the right to data portability, where applicable
  • the right to object in certain circumstances
  • rights relating to automated decision-making and profiling, where applicable

These rights are not absolute, and there may be situations where a legal exemption or other valid reason applies. If you would like to exercise any of your rights, please contact us using the details in this Privacy Policy.

15. How to make a rights request

If you wish to access your data, correct information, ask a question about how your data is used, or exercise another data protection right, please contact us in writing by email or post. We may need to verify your identity before we can act on your request, and in some cases we may ask for further information so that we can identify the relevant records.

We will deal with valid requests in line with Jersey data protection requirements and within the timescales that apply to the type of request involved.

16. Automated decision-making and profiling

We do not currently intend this website Privacy Policy to cover any significant automated decision-making that produces legal or similarly significant effects on individuals. If we introduce such processing in future, we will update this Privacy Policy and provide the relevant information required by law.

17. Complaints

If you have a concern about how we handle personal data, we would welcome the opportunity to review it first and try to resolve it directly. Please contact us using the details provided in this Privacy Policy.

You also have the right to raise a concern or complaint with the Jersey Office of the Information Commissioner.

Jersey Office of the Information Commissioner
2nd Floor, 5 Castle Street
St Helier
Jersey
JE2 3BT

Telephone: +44 1534 716530
Email: enquiries@jerseyoic.org

18. Third-party websites

Our website may contain links to other websites or third-party services. If you follow a link to an external website, please note that its privacy practices will be governed by its own privacy information and terms. We are not responsible for the privacy practices or content of third-party websites.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, regulation, our services, website tools, or our information handling practices. Any updated version will be published on this page and the “Last updated” date will be amended accordingly.

We encourage visitors to check this page from time to time so they remain aware of the current version.

20. Contact us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us:

Compassionate Healthcare Jersey
Office 143, Floor One
Liberation Station
Esplanade
St Helier
Jersey
JE2 3AS

Email: info@compassionatehealthcare.co.je
Telephone: 01534 710912 / 07700 777211